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Inspection report

Date of Inspection: 5 June 2013
Date of Publication: 27 June 2013
Inspection Report published 27 June 2013 PDF | 83.07 KB

Overview

Inspection carried out on 5 June 2013

During a routine inspection

When we visited St. Luke's Hospice we found that there was detailed information for people to help them understand the care and treatment that was available. Leaflets were displayed in the main entrance area and these outlined the services offered and they were very informative. These included in-patient or day care, counselling services for friends and relatives and information about the various support groups that had been organised.

When we spoke with relatives and service users we were told that the care was excellent. One person said, "They are so kind and caring here and explained all the treatments before I received them." We found that the care plans were very detailed, personalised and contained all the information required to enable staff to provide the most appropriate care and treatment.

Medicines were stored in line with current regulations and a robust management system was in place that included accurate recording, administering and disposal procedures.

We looked at the numbers of staff on duty and their skills and qualifications and this included those who volunteered at the hospice. We found that all staff were trained to be able to deal with the needs of the people using the service. Staff we spoke with were happy with the levels and frequency of their training and when we viewed training records we found that all training was in date and relevant to the people receiving treatment there.