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Archived: Advantage Healthcare - Leicester

87a-89a Queens Road, Leicester, Leicestershire, LE2 1TT (0116) 270 7934

Provided and run by:
Advantage Healthcare Nursing and Care Limited

Important: The provider of this service changed. See new profile

All Inspections

18 November 2013

During a routine inspection

We spoke with several people who used the service and their relatives. People told us they were satisfied with the care they were receiving. People were complimentary about their carers and felt comfortable with the care being provided. They said that carers were reliable and able to deliver the care they required.

We looked at the records of three people who used the service and found that care had been planned and delivered in a way that promoted people's health and welfare. Care was provided in accordance with people's wishes.

We found that there were enough staff to meet the needs of people who used the service and that staff had been appropriately supported to enable them to deliver safe and effective care. Staff had received appropriate and specialist training so they could carry out complex health care tasks effectively.

We also found that the provider had an appropriate quality assurance system. However, at the time of our inspection there was no registered manager in place.

9 October 2012

During a routine inspection

People told us the provider was fully meeting their needs and that they felt included in decisions about their care or the care of a relative. They also told us that the staff were well trained and trustworthy.

We found that the provider makes every effort to include people in decisions about their care. The provider also ensures staff are appropriately trained for their role and they carry out regular audits of the service to ensure care standards are being maintained and the needs of people who use the service are being met.