• Community
  • Community healthcare service

Archived: Advantage Healthcare - Ealing

The Wellbeing Service CIC, 3rd Floor, 84 Uxbridge Road, Ealing, London, W13 8RA (020) 8567 2495

Provided and run by:
Advantage Healthcare Nursing and Care Limited

All Inspections

16 January 2014

During a routine inspection

We spoke to two relatives and one person using the service. They were satisfied with the care being provided. One relative told us that the provider had "exceeded our expectations in terms of their flexibility and ability to meet our needs." The person using the service told us that some of the care workers had "become like family."

We saw that care was planned and delivered in a way that ensured people's safety and welfare. People using the service had individual care plans which identified their needs and any potential risks that might occur. Staff were knowledgeable about the content of care plans and were working to deliver appropriate care and support. People were cared for by suitably qualified, skilled and experienced staff.

Before people received care they were asked for their consent and the provider acted in accordance with their wishes. Relatives and people using the service told us that they were confident that they could make their views known about the type of care they wanted to receive. We also saw that people's health, safety and welfare was protected when more than one provider was involved in their care because the provider worked in co-operation with others.

The provider had an effective system to assess and monitor the quality of service that people received. Care plans were regularly reviewed and the provider had plans for an internal audit which would identify any ways in which the service could be systematically improved.

5 July 2012

During a routine inspection

We spoke with the relative of one person who receives care fron the agency. The relative was not satisfied with some areas of care and treatment and the knowledge and skill of staff. The relative has spoken to the agency about these areas of concern.