Archived: Northern Cosmetic Laser Practice

We did not speak to people who used the service however we saw feedback which had been received by the provider. Comments included:

"She is a knowledgeable, extremely competent, experienced professional who approaches me with great sympathy, courtesy and patience.'

Each person who wanted to use the service had a telephone conversation with staff to discuss their treatment options. Then they had an initial consultation at the clinic, which was to ensure that the most suitable treatment would be offered to the person.

We looked at information sheets given to people who used the service before they had any treatment. The provider had specific information sheets for each of the treatments they offered.

The provider had taken steps to provide care in an environment that was suitably designed and adequately maintained.

Appropriate checks were undertaken before staff began work. There were effective recruitment and selection processes in place.

People, who used the service, were asked for their views in a satisfaction questionnaire about their care and treatment and they were acted on.

The generic assessment processes at the initial consultation were sufficiently detailed. This enabled the staff to assess the suitability of the procedure for the person receiving care.

The provider had a system for checking the quality and safety of the service and records were maintained and held securely.

We saw the provider had a clear consent policy and consent forms had been completed and were appropriately signed and dated. People were given clear information about their treatment both verbally and in written format. Equipment was serviced regularly to ensure it was fit for use and the provider had clear systems in place to prevent the spread of infection.

We did not speak to people who used the service however we saw there had been no complaints despite there being a visible complaints process however we saw messages of thanks received by the provider.