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Inspection Summary


Overall summary & rating

Good

Updated 4 August 2017

Beyer Lodge Nursing Home is registered to provide accommodation with nursing care for a maximum of 16 older people aged 65 years and above assessed as requiring nursing care for mental health needs.

At our last inspection in October 2014, the service was rated Good. At this inspection we found the service remained Good.

Due to the nature of the service provided at Beyer Lodge, we were unable to speak with the majority of people who used the service to ascertain their views about the care and support provided. However, we spoke with relatives and visiting professionals and completed a Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

People told us they felt safe living at Beyer Lodge. Staff received safeguarding training and knew how to keep people safe and raise concerns if they suspected someone was at risk of harm or abuse.

People who used the service had risk assessments which were reviewed and updated timely to meet people’s changing needs. This ensured staff had access to the relevant information and guidance to mitigate risks.

Staff we spoke with and visiting relatives told us there were sufficient numbers of staff on duty to meet people’s needs.

The management of medicines was safe. There were appropriate arrangements in place to ensure that medicines had been ordered, stored, received and administered appropriately.

People were supported in line with the Mental Capacity Act 2005 (MCA) and the Deprivation of Liberty Safeguards (DoLS).

People were encouraged to make decisions and choices about their care and had their choices respected.

People's consent to care and treatment was sought prior to care being delivered.

People were encouraged to maintain a nutritionally balanced diet and had access to sufficient amounts to eat and drink, at times that suited them.

People's health care needs were monitored and maintained; people had access to health care services as and when needed.

People continued to receive care and support from staff that were kind, caring and compassionate.

People were treated with dignity and respect and had their independence promoted by staff that openly expressed their fondness for the people they cared for and supported.

The provider had a complaints procedure in place and people felt confident in raising concerns or complaints to staff and the registered manager.

People, relatives and staff spoke favourably of the management and felt the home was well-led.

The registered manager carried out regular audits of the home. We saw areas of improvement were identified and disseminated throughout the staff team to demonstrate action had been taken in a timely manner. Feedback of the home was sought and used to drive continued improvements.

Inspection areas

Safe

Good

Updated 4 August 2017

The service remains safe.

Effective

Good

Updated 4 August 2017

The service remains effective.

Caring

Good

Updated 4 August 2017

The service remains caring.

Responsive

Good

Updated 4 August 2017

The service remains responsive.

Well-led

Good

Updated 4 August 2017

The service remains well-led.