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Inspection report

Date of Inspection: 19 November 2012
Date of Publication: 14 December 2012
Inspection Report published 14 December 2012 PDF | 84.86 KB

Overview

Inspection carried out on 19 November 2012

During a routine inspection

People using the service told us they were satisfied with the care and support they received at The Limes. One person said, “It’s warm and comfortable and the staff are friendly and polite.”

Members of staff had a good understanding of safeguarding procedures and told us they would report any concerns immediately.

We found that low staffing levels from mid-afternoon until the following morning meant that people were at risk of not having their needs met.

We noted that training for members of staff was provided. However, a member of staff qualified to administer first aid was not always on duty.

We saw that appropriate and accurate records were kept for people using the service and the overall effective management of the home.