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Inspection report

Date of Inspection: 16 December 2011
Date of Publication: 6 February 2012
Inspection Report published 6 February 2012 PDF | 48.1 KB

Overview

Inspection carried out on 16 December 2011

During a routine inspection

People said staff were friendly and caring and would generally respond quickly to

requests. Some people said they would approach a carer for advice on who to approach

should they have a concern; others said they would talk to staff directly about concerns.

People said that care was good at the home and they had generally been involved in

agreeing their care. One person said on his arrival to the home staff explained how the

home worked and gave him information about the home.

Comments supporting this view included: "They talk to me about my day to day things and

ask if anything has changed or do I want things doing differently. I feel really well looked

after here."

Some people said they fed back views at the home's monthly residents meetings; whilst

others said they chose not to attend these meetings. People said that issues raised at

residents' meetings would be 'taken on board' by the Manager.