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Inspection report

Date of Inspection: 16 April 2014
Date of Publication: 20 May 2014
Inspection Report published 20 May 2014 PDF | 75.86 KB

Overview

Inspection carried out on 16 April 2014

During a routine inspection

We considered all the evidence we had gathered under the outcomes we inspected. We used the information to answer the five questions we always ask;

Is the service safe?

Is the service effective?

Is the service caring?

Is the service responsive?

Is the service well led?

This is a summary of what we found-

Is the service safe?

During our inspection, we observed people living in the care home were treated with respect and dignity. Staff members had a good knowledge of people`s needs which meant people received appropriate care which met their needs.

Recruitment processes were robust. They included all potential employees undergoing all required security checks before starting work at the care home. This ensured the safety and welfare of all people living at the care home. We observed policies and procedures were in place that comprehensively explained the recruitment process.

Deprivation of Liberty Safeguards (DoLS) are important when it is judged a person living at the care home may be lacking the capacity to make an informed decision related to their care and treatment. The provider informed us that there had been no recent DoLS applications. However, the provider told us they knew the process for making an application, which ensured people would be supported to make their own decisions at all times.

Is the service effective?

All people living at the care home were involved in the development of their care plans. People told us they had been involved during their assessment and the care plans reflected their needs and wishes. Staff members had received relevant training which helped them meet the needs and wishes of all people living at Palmyra.

Is the service caring?

We observed staff members providing care in a patient and caring manner. We saw individual `daily planners` which focused on people`s needs and so helped staff members meet those identified needs. One person living at the care home said "My needs are so well met here". A family member told us, "All the staff are wonderful". All people living at Palmyra were asked to complete annual surveys and attended resident meetings if they wished to. Any issues raised were addressed by the provider which helped meet people`s needs in a good quality manner.

Is the service responsive?

All people living at the care home had their needs assessed before they moved into Palmyra. The provider and people living at the care home told us regular resident and staff meetings were held. This allowed people and staff members the opportunity to raise any concerns or complaints they may have had, which was aimed at improving the quality of care being provided. One person living at the care home told us, "If I have a problem, I can talk to staff at any time, day or night". People living at Palmyra were actively encouraged and supported to maintain relationships with their friends and family.

Is the service well-led?

We observed evidence in care plans and from talking to staff members that Palmyra worked actively with other agencies. We saw records of both internal and external audits. These were aimed at continually improving the quality of service provided to people living at the care home. Any issues or concerns that were identified following completion of the audits were addressed without delay. Staff members we spoke with during our inspection had the necessary skills and knowledge to fulfil their role. This ensured a good quality of care and support was provided to all people living at Palmyra.