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Inspection report

Date of Inspection: 17 April 2013
Date of Publication: 16 May 2013
Inspection Report published 16 May 2013 PDF | 84.17 KB

Overview

Inspection carried out on 17 April 2013

During a routine inspection

During our visit to Greengate House, we spoke with people living in the home, members of staff and a visiting consultant, who was carrying out an infection control audit on behalf of the provider.

We spoke with five people living in the home. Some of their comments included, “It’s rather nice here,” “I am quite happy here, but not much to do,” “I am not afraid to speak my mind, so I will speak up” and “I have no complaints, everybody is great with me”.

The infection control consultant told us, “The staff were very welcoming, friendly and found them to be open and receptive to advice and guidance”.

We observed various members of staff interacting and supporting people in a sensitive, inclusive and encouraging manner throughout the day.

We saw people coming and going during the day, sometimes with support, other times people were unsupported in accessing the community.