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Inspection report

Date of Inspection: 30 December 2013
Date of Publication: 31 January 2014
Inspection Report published 31 January 2014 PDF | 78.5 KB

Overview

Inspection carried out on 30 December 2013

During a routine inspection

We spoke with five people who lived at Kingshill and they told us they had been provided with lots of information about the staff and services provided before they moved in. Comments included; "staff talked to me and gave me information about the home before I came here" and "staff are good to me, they have helped me to understand myself". They also told us they were asked for their agreement and consent in all aspects of daily life and were happy that they were given choices. People said staff always discussed things with them and made sure they were happy with the care and treatment they were given.

Care and support plans were clear and staff told us they worked with people to make sure they enjoyed a valued and inclusive life. They said they were committed to an individual, person centred philosophy of service delivery with the main aim being to support people to manage their own condition and gain or regain the skills and confidence to achieve their own goals.

Staff were well trained and supported and demonstrated, through discussions and observations, their total commitment to maximise the daily lives of the people who lived at Kinsghill.

The home held regular residents meetings and used various quality assurance systems to make sure it was run in the best interests of the people who lived there.