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Inspection report

Date of Inspection: 30 January 2013
Date of Publication: 6 April 2013
Inspection Report published 6 April 2013 PDF | 80.54 KB

Overview

Inspection carried out on 30 January 2013

During a routine inspection

We spoke with eight people who lived at Kinsghill and one relative. They told us that people were provided with clear information about the home before they made a decision to live there. They said that they had been provided with a care plan and brochure about the home so they knew all about the services provided. People said they were treated with dignity and were assisted to achieve their goals.

People said that they liked the home very much and felt settled. Comments included “I love it here, I don’t ever want to leave”, "I feel very happy here, staff are lovely”. “Staff are very kind and caring”, “I can do what I want and staff are here to help me”, “The manager is kind and listens to me, so do all the staff. It is my home and I love it”. “The staff are great, they help me to achieve the things I want in life and help me to be creative. They empower me to show my brilliance”,” They make us feel good about ourselves,” They really care” and “I trust the staff to care for the people living here. Staff are very professional in all that they do.”