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Inspection report

Date of Inspection: 16 July 2013
Date of Publication: 21 August 2013
Inspection Report published 21 August 2013 PDF | 83.13 KB

Overview

Inspection carried out on 16 July 2013

During a routine inspection

Due to the complex needs of the people who lived at Gables Manor we used a number of different methods to help us reach a judgement on the quality of service provision. These included talking with three people who used the service, the acting manager, two nurses and three care staff.

We looked at records. These included care plans and information about how the service was managed. We conducted a tour of the building and observed the interactions between the care staff and people residing at the home.

Records we looked at showed that people’s needs had been assessed and appropriate support provided to care for their needs. However the provider did not have the necessary arrangements in place to help ensure that people would be cared for and supported in the event of a foreseeable emergency such as fire or flooding.

We found that people were provided with a choice of suitable and nutritious food and drink. One person living at the home told us, “The food is alright. If I don’t like it I tell them and they get me something else. I tell the cook the way I like chicken to be cooked and she does it that way.”

We saw the building was undergoing a major project of refurbishment and extension and that the work was coming to an end.

We saw that there were sufficient numbers of suitably qualified and experienced staff to ensure good quality, safe support and care was maintained.

People were cared for in a safe environment that was well led and managed.