Background to this inspection
Updated
5 December 2020
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of The Care Quality Commision’s response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.
The service was selected to take part in this thematic review which is seeking to identify examples of good practice in infection prevention and control.
This inspection took place on 26 November 2020 and was announced.
Updated
5 December 2020
About the service: Stocks Hall Care Home provides accommodation for up to 54 adults who need assistance with personal or nursing care. Both younger and older people were accommodated at the service whose needs included physical, psychological, communication and emotional support. In addition a number of people using the service were living with dementia. At the time of our inspection 52 people were receiving support.
People’s experience of using this service:
The general atmosphere at Stocks Hall was calm and friendly. Staff were continuously seen to be kind and compassionate towards people and it was obvious they had built strong familiar relationships with people that made them feel relaxed. Positive comments were received regarding the caring approach of the staff team and how well they knew people’s needs.
Staff were motivated to deliver care that was person-centred and based on people’s needs and preferences. People were treated with kindness, compassion and respect and staff interacted well with people. Techniques were used to staff to help relax people with positive outcomes. People told us they were supported to be as independent as possible.
People told us they felt safe living at the home and were comforted by the knowledge that staff would respond to any concerns they had. Family members also felt positive that their loved ones were safe and had peace of mind knowing they did not need to worry about them. Risks that people faced had been assessed and those identified were safely managed. Medicines were managed safely and people told us they received their medication at the right times. Staff showed a good understanding of their roles and responsibilities of keeping people safe from harm. The environment was safe and people had access to appropriate equipment where needed.
Enough suitably qualified and skilled staff were deployed to meet people’s needs. Staff received a range of training appropriate to their role and people’s needs. Most staff told us they felt supported by the new manager, however as they had only been in post a short time, some staff told us they would approach other senior staff or nurses for support. We discussed with the manager the importance of all staff feeling supported by them and they assured us they were in the process of getting to know staff and reassure them of their support.
People’s needs and choices had been assessed and planned for and care plans provided guidance for staff to support people in the way they preferred. People were encouraged and supported to eat and drink well and supported to access healthcare when needed. People were offered choice and control and where able consented to their care and support. Where people lacked capacity to make their own decisions they were made in their best interests in line with the Mental Capacity Act.
The leadership of the service promoted a positive culture that was person-centred and inclusive. People and family members, along with most staff, described the manager as approachable, supportive and visible around the home. The manager showed a desire to improve on the service provided and was able to show ways in which they planned to do this. Effective systems were in place to check the quality and safety of the service.
Rating at last inspection: Good (report published September 2016).
Why we inspected: This was a planned comprehensive inspection based on the rating from the previous inspection.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk