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Human Support Group Limited - Heywood Good

Inspection Summary


Overall summary & rating

Good

Updated 31 January 2018

The Human Support Group Limited is a domiciliary care service providing personal care and support to people in their own homes. At the time of our inspection care was being provided to 87 people.

On our last inspection on 26 January 2015 the service was rated as Good; on this inspection we found the service remained Good. The registered manager and staff understood their role and responsibilities to keep people safe from harm. Risks were assessed and plans put in place to keep people safe. Checks were carried out on staff to assess their suitability to support vulnerable people.

Staff received regular supervision and the training needed to meet people's needs. The registered manager and staff understood the principles of the Mental Capacity Act (MCA) 2005 and, worked to ensure people's rights were respected.

The service was responsive and people received individualised care and support. People were encouraged to make their views known and the service responded by making changes. The registered manager said they welcomed comments and complaints and saw them as an opportunity to improve the care provided.

The vision, values and culture of the service were clearly communicated to and understood by staff. A quality assurance system was in place. This meant the quality of service people received was monitored on a regular basis and where shortfalls were identified they were acted upon.

People were cared for by staff who knew them well. Staff treated people with dignity and respect. Care was taken to ensure care staff were able to communicate with people using their preferred language. The manager and staff had a good understanding of equality, diversity and human rights.

Inspection areas

Safe

Good

Updated 31 January 2018

The service remains good.

Effective

Good

Updated 31 January 2018

The service remains good.

Caring

Good

Updated 31 January 2018

The service remains good.

Responsive

Good

Updated 31 January 2018

The service remains good.

Well-led

Good

Updated 31 January 2018

The service remains good.