The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Ace Homecare Limited

First Floor Offices, 1 Alexandra Road, Grimsby, Lincolnshire, DN31 1RD (01472) 267222

Provided and run by:
Ace Homecare Limited

All Inspections

30 July 2013

During a routine inspection

During our inspection we looked at five support plans, spoke with three people who used the service and three relatives as well as eight members of staff. We noted that care plans had been signed by the person they had been produced to support or their relative. Signatures were gained in order to confirm people's understanding and agreement to the content of their care plan.

We saw evidence that a range of other health care professionals were involved in the holistic care of people who used the service. Information from and referrals too GPs, psychiatrists, pharmacists, social services and district nurses were included in support plans.

A person who used the service said, 'They help me with what (medication) I need to take, I'm a lot more forgetful then I used to be.' A relative told us, 'I don't know what would happen with Mum's medication if the staff didn't remind her to take it.'

The provider had an effective system to regularly assess and monitor the quality of service that people receive. We were shown evidence that audits had been recently completed in areas such as rotas, mileage, complaints and MARs (Medication Administration Charts).

The office manager said, 'A senior carer completes a review of people's care and any issues can be brought up then' and went on to say, 'Every time we receive a complaint we use it as an opportunity to learn and adapt the service as necessary.'

9 July 2012

During a themed inspection looking at Domiciliary Care Services

We carried out a themed inspection looking at domiciliary care services. We asked people to tell us what it was like to receive services from this home care agency. This inspection was part of a targeted inspection programme of domiciliary care agencies with particular regard to how people's dignity was upheld and how they can make choices about their care. The inspection team was led by a CQC inspector joined by an Expert by Experience, a person who has personal experience of using or caring for someone who uses, this type of service.

We spoke with 15 people who used the services. We used telephone interviews

and visited people who use the service at their home. We also spoke with their main carers (a relative or friend) to gain views about the service.

Everyone we spoke with was positive about the care and support they received. They told us that the care workers treated them with respect and they felt their dignity was protected. People told us 'They are polite and pleasant and respect my privacy.'

People told us their care and treatment was planned and delivered in line with their

individual care plan. Comments included 'I have a book and they put things in there about my care', 'The care is wonderful', 'They do everything I need' and 'I am satisfied with the care I receive.'

People we spoke with told us that they felt safe when care workers visited them. They told us 'The carers are very kind and caring, we feel safe' 'I feel safe, they treat me well', 'They are all nice, I feel safe, they speak nicely to me and are gentle when assisting me ' and 'I feel respected and safe.'

People we spoke with said that they were asked for their views about their care and

treatment and their feedback was listened to and acted upon. Comments included 'They (senior member of staff) have been to see me and had a chat. They have asked me if I am alright', 'I have had a questionnaire' and 'They have been to ask if we are happy with the care.'