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Westminster Homecare Limited (Ipswich) Good

Inspection Summary


Overall summary & rating

Good

Updated 4 July 2017

Westminster Homecare Limited (Ipswich) provides personal care to people living in their own homes. At the time of this announced inspection of 13 June 2017 the registered manager told us there were 108 people who used the service, and 80% of these people received the personal care provision. The provider was given 24 hours’ notice of the inspection because the location provides a domiciliary care service and we needed to know that someone would be available.

At the last inspection of 16 February 2015 the service was rated Good. At this inspection we found the service remained Good.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

There were systems in place which provided guidance for care workers on how to safeguard the people who used the service from the potential risk of abuse. Care workers understood their roles and responsibilities in keeping people safe. Where safeguarding issues had arisen the service learned from these and used their learning to improve the service and reduce the risks of incidents happening again.

There were processes in place to ensure the safety of the people who used the service. These included risk assessments which identified how the risks to people were minimised. Where people required assistance to take their medicines there were arrangements in place to provide this support safely.

Care workers were available to ensure that planned visits to people were completed. People were supported by care workers who were trained and supported to meet their needs. Where people required assistance with their dietary needs there were systems in place to provide this support safely. Where required, people were provided support to access health care professionals.

Care workers had good relationships with people who used the service. People were involved in making decisions about their care and support. People received care and support which was planned and delivered to meet their specific needs.

The service had a quality assurance system and shortfalls were identified and addressed. As a result the quality of the service continued to improve. A complaints procedure was in place.

Further information is in the detailed findings below.

There is a current investigation ongoing. Once we receive the outcomes of this we will consider our regulatory response and report on it, if required.

Inspection areas

Safe

Good

Updated 4 July 2017

The service remains good.

Effective

Good

Updated 4 July 2017

The service remains good.

Caring

Good

Updated 4 July 2017

The service remains good.

Responsive

Good

Updated 4 July 2017

The service remains good.

Well-led

Good

Updated 4 July 2017

The service remains good.