Calderdale Home Care Limited

Updated 7 March 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was carried out by three inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a manager in post who had submitted their application to become registered manager with the CQC.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 25 January 2023 and ended on 2 February 2023. We visited the location’s office on 31 January 2023.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We also used information gathered as part of monitoring activity that took place on 17 January 2023 to help plan the inspection and inform our judgements.

During the inspection

We spoke with 4 people who used the service, 4 family members and 7 staff including the manager. We also spoke with the provider who is the nominated individual for the service. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We reviewed a range of records. This included 7 people's care records and medication records. We looked at 3 staff recruitment files and a variety of records relating to the management of the service.

Updated 7 March 2023

About the service

Calderdale Homecare Limited is a domiciliary care agency providing care to people in their own homes. At the time of our inspection there were 77 people receiving personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

Risks to people’s health and safety were assessed and people and their relatives were involved in this process. Staff considered all types of risk to people’s safety, health and comfort and took action to address this. Staff were recruited safely and were well supported through induction, training and supervision. Medicines were managed safely, and, through auditing, the provider had taken action to further promote the safety of medicines management.

Staff knew what to do to make sure people were safe and the service managed safeguarding issues well. Staff felt there were enough of them to meet people’s needs safely. People told us they felt safe with staff and were complimentary of the care they received.

Systems to audit quality and safety within the service at branch and provider level were robust. Where auditing had identified issues, action had been taken to find the cause and address the issue. The provider used this process to learn lessons for future improvement of the service.

The provider was pro-active in getting feedback from people and responded appropriately to any issues raised, including going out to people’s homes to have discussions with them. People and staff felt they were listened to by the management team and felt communication from them was good.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was good (published 19 March 2019).

Why we inspected

This inspection was prompted by a review of the information we held about this service. This report only covers our findings in relation to the Key Questions Safe and Well-led.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

The overall rating for the service has remained good.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Calderdale Home Care Limited on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.