Ottley House

Updated 28 November 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection team consisted of 2 inspectors and a specialist nurse. The inspection was also supported by an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Ottley House is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Ottley House is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

The inspection was unannounced.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We contacted the local authority and Healthwatch to request any feedback they may have. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used all this information to plan our inspection.

During the inspection

During the inspection we spoke with 7 people and 6 relatives. We spoke with 11 staff including the registered manager, nursing staff, maintenance staff and care staff. We looked at 4 people’s care plans and multiple medicine records. We looked at 3 recruitment files, health and safety records and various information used to monitor the service on a day-to-day basis.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

Updated 28 November 2023

About the service

Ottley House is a nursing home providing personal and nursing care to up to a maximum of 70 people. The service provides support to older persons including those living with dementia. The home is divided in to 2 separate wings and people have access to outside space. At the time of our inspection there were 66 people using the service.

People’s experience of the service and what we found:

People received person centred care and their health needs were assessed and well monitored. People and their relatives were encouraged to be part of the care planning process and the provider supported people to maintain their relationships and independence where possible.

Risks to people’s safety were considered and any identified issues were quickly addressed. People’s medicine was well managed and external agencies were engaged when needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with kindness and their dignity respected. People told us they felt safe and confident to speak up if they had any concerns. People were supported to maintain interests which were important to them. People were supported by sufficient numbers of staff who received training and supervision relevant to their role.

There were robust governance systems in place and a culture of learning adopted to ensure the care people received was in line with best practice. The home was adapted to meet people’s needs and kept clean and tidy.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 29 January 2018)

Why we inspected

This inspection was prompted by a review of the information we held about this service and the time passed since our last inspection.

Follow Up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.