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Inspection Summary


Overall summary & rating

Good

Updated 15 March 2018

This inspection took place on 29 and 30 January 2018 and was unannounced.

Ottley House is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Ottley House provides accommodation with nursing care for up to 72 people. The home is purpose built and all accommodation is on ground floor level. Bedrooms are for single occupancy and have en-suite facilities. The home consists of two separate units; The Ann Carter unit provides general nursing care and the Memory Lane unit provides care for people who are living with dementia.

At the time of the inspection there were 67 people living at the home.

At the last inspection in June 2016, the service was rated Good

At this inspection we found the service remained Good overall with Requires Improvement for the Effective key question.

People were supported by adequate numbers of staff who had the skills and knowledge to meet their needs. Staff knew how to protect people from the risk of harm and abuse. There were systems in place to identify and manage risks and to protect people from harm or abuse. People received their medicines when they needed them and medicines were stored and managed in a safe way.

Most people continued to receive effective care. However due to recent incidents, improvement was required in this area to ensure people’s health care needs were monitored and met. People were supported by staff who were well trained. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were cared for by staff who were kind and considerate. There was a cheerful atmosphere in the home and people were supported in a relaxed and unhurried manner.

People continued to receive a service which was responsive to their needs and preferences. Staff knew what was important to the people they supported and people were involved in planning and reviewing the care they received. There was a varied programme of activities for people if they wanted to join in. Complaints were taken seriously.

Staff told us the management within the home were open and approachable. The registered manager and provider continually monitored the quality of the service and made improvements where needed.

Further information is in the detailed findings below

Inspection areas

Safe

Good

Updated 15 March 2018

The service remains Good

Effective

Requires improvement

Updated 15 March 2018

The rating has changed from Good to Requires Improvement

Most people continued to receive effective care. However due to recent incidents, improvement was required in this area to ensure people’s health care needs were monitored and met.

People made decisions about their day to day lives and were cared for in line with their preferences and choices.

Staff received on-going training to make sure they had the skills and knowledge to provide effective care to people.

Caring

Good

Updated 15 March 2018

The service remains Good

Responsive

Good

Updated 15 March 2018

The service remains Good

Well-led

Good

Updated 15 March 2018

The service remains Good