Background to this inspection
Updated
7 July 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.
Inspection team
The inspection was carried out by one Inspector.
Service and service type
RMP Care – 21 Longton Road is a care home. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was unannounced.
What we did before inspection
We reviewed information we had received about the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.
This information helps support our inspections. We used all of this information to plan our inspection.
During the inspection
We spoke briefly with two people who used the service about their experience of the care provided. Some people who used the service were unable to talk with us due to limited verbal communication. We spent time observing interactions with the staff supporting them.
We spoke with two members of care staff, the registered manager and a senior care staff member. We also spoke to two visiting relatives.
We reviewed a range of records. This included three people’s care records and two medication records. We looked at one staff file in relation to recruitment and staff supervision. A variety of records relating to the management of the service were viewed, including quality assurance audits.
After the inspection
We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records. We spoke with another two relatives and three professionals who regularly visit or are involved with the service to gain their feedback. We also spoke with another two care staff members.
Updated
7 July 2022
About the service
RMP Care – 21 Longton Road is a care home providing personal care to five people at the time of the inspection. The service can support up to five people. The care home accommodates five people in one building. People live across two floors and have their own bedrooms. Communal areas include a lounge, a kitchen and dining room and a garden at the back of the building.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
People’s experience of using this service and what we found
Right Support
People were supported to have exceptional choice and control of their lives by enough suitably recruited and robustly trained staff, that supported them in the least restrictive way possible and in their best interests. People were involved in all decisions about their care and were supported and encouraged to try new things and undertake hobbies. Staff focussed on people’s strengths and encouraged them to work towards their goals. The staff team responded positively to the potential challenges posed by COVID-19 by consulting people about alternative activities that could be undertaken to maintain good mental and physical health. The service had built strong relationships with other agencies meaning access to health and social care support was provided in a timely manner. Hospital passports were in place that contained vital health information should they require a hospital stay.
Right Care
Staff knew people exceptionally well and demonstrated a person-centred, kind and compassionate approach when interacting with people. Staff consistently respected and promoted people’s dignity by recognising their abilities and ambitions enabling them to live fulfilling, meaningful lives respecting their diverse needs. Staff demonstrated a high level of knowledge around people’s individual communication preferences which ensured they received care and support specific to them. This enabled them to express themselves and could be involved in their care and support as much as possible. Feedback we received from relatives and professionals about the care and support provided was overwhelmingly positive.
Right culture
The service demonstrated a positive person-centred culture whereby people were put at the centre of the service and was focussed on achieving meaningful outcomes. Relatives and professionals told us staff were extremely caring, promoted people's independence and fully involved them in decisions about their care. People were encouraged to live as independently as possible, with staff offering support and guidance where needed. People were actively involved in the service with views and opinions being regularly sought and listened to. People were kept safe from the risk of harm by staff that understood their responsibilities in regard to safeguarding procedures. The registered manager and staff were knowledgeable about their roles and received training to ensure they had up to date skills to support people in a safe and person-centred way.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
We undertook this inspection to assess that the service is applying the principles of Right support right care right culture. We undertook this inspection as part of a random selection of services rated Good and Outstanding.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.