Archived: Estio Healthcare Recruitment

Updated 7 August 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 10 and 11 July 2018 and was announced. We gave the service short notice of the inspection visit because the location provides a domiciliary care service and we needed to be sure staff would be present in the office. The inspection was carried out by one inspector.

Before the inspection we reviewed the information we held about the service. This included looking at information we had received about the service and statutory notifications we had received from the service. We also contacted the local authority commissioning and safeguarding teams.

We asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. The provider returned the PIR and we took this into account when we made judgements in this report.

On our visit to the agency office on 10 July 2018 we spoke with the team leader and the registered manager. We also spoke on the telephone with one care staff member and the person who was using the service. On 11 July 2018 we spoke on the telephone to a relative of the person using the service and a care staff member.

We looked at one person’s care records, two staff files, one medicine record and records relating to the management of the service.

Updated 7 August 2018

Estio Healthcare Recruitment is a domiciliary care agency providing personal care to people in their own homes. At the time of our inspection they were providing this service to one person.

At our last inspection we rated the service Good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection. At this inspection we found the service remained Good.

The person who used the service and their relative were very happy with the care and support provided. They praised the staff who they described as ‘brilliant’ and ‘absolutely fantastic’. The person and relative told us they had a say in making any decisions about the care and felt their views were listened to. They had no concerns but knew how to raise a complaint if they needed to and felt any issues they raised would be addressed.

Care records reflected the person’s needs and preferences and showed how risks were managed. Daily logs showed staff provided the care and support the person required.

Staff recruitment procedures ensured staff were suitable to work in the care service. Staffing levels were sufficient and flexible to meet the person’s needs. Staff received the training and support they required to carry out their roles and meet people’s needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff understood safeguarding procedures and how to report any concerns. Medicines were managed safely.

Staff supported people to access healthcare services. Staff supported people to lead active lives of their choosing and to keep in contact with family and friends.

Staff knew the person they were supporting very well and had developed a positive relationship with them. In our conversations with staff they displayed compassion, consideration and respect for people.

The service was well-led and well managed. Effective quality audit systems were in place.

Further information is in the detailed findings below