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We are carrying out checks at Amberley Court Care Home using our new way of inspecting services. We will publish a report when our check is complete.

Inspection Summary


Overall summary & rating

Good

Updated 21 March 2018

This inspection took place on the 4 and 12 January 2018. The visit on the 4 January 2018 was unannounced. The visit on the 12 January 2018 was announced.

Amberley Court is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Amberley Court accommodates up to 39 people in one building with all bedrooms over two floors. The service provides care and support to older people. At the time of this inspection 29 people were using the service.

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

During the last inspection of the service in December 2016 we identified breaches in relation to Regulation 12 of the Health and Social Care Act (Regulated Activities) Regulations 2014.

Following the last inspection, we asked the registered provider to complete an action plan to show what they would do and by when to improve the key questions; is the service safe, effective, caring, responsive and well-led to a rating of good. During this inspection we found that improvements had been made.

We have made a recommendation within this report in relation to ensuring that records and care planning documents are kept under continual review to ensure that up to date information is available at all times.

Systems were in place to help ensure that people's medicines were managed safely and appropriate storage facilities were in place.

People felt that the service was safe. Staff were aware of the procedures in place for safeguarding people. Staff had received training in relation to safeguarding people.

Staff supported people in a kind and caring manner whilst respecting individual’s privacy and dignity.

People’s living environment was clean and tidy and effective control measures were in place to protect people from infection.

Systems were in place to ensure that people’s rights were maintained under the Mental Capacity Act.

People’s needs were assessed and when a need was identified, care plans had been developed to inform staff as to what support a person needed. Family members felt that they were involved in their relative’s care planning process.

People had access to activities within the service with the support of an activities co-ordinator.

The registered provider had procedures in place that promoted the safe recruitment of staff. This helped ensure that people were supported by staff that were suitable to work with vulnerable people.

A complaints procedure and recording system was in place. People and their relatives knew who to speak to if they wanted to raise a concern about the service.

The CQC were notified as required about incidents and events which had occurred within the service.

People were cared for by staff who had received appropriate training. Staff completed a variety of training relevant to their role and responsibilities. This helped ensure that people receive safe effective care and support.

Inspection areas

Safe

Good

Updated 21 March 2018

The service was safe.

People felt safe living at the service.

Recruitment procedures helped to ensure that only suitable staff were employed.

The environment was clean and hygienic.

Effective

Good

Updated 21 March 2018

The service was effective.

People’s needs were assessed prior to moving into the service.

People received support from staff who had received training and regular support in their role.

People had access to health care services on a regular basis.

Caring

Good

Updated 21 March 2018

The service was caring.

Staff demonstrated a caring approach to people.

People were supported by staff who knew them well.

People’s personal information was appropriately stored.

Responsive

Good

Updated 21 March 2018

The service was responsive.

People’s care and support needs were recorded in their individual care plans.

People had access to recreational activities within the service.

A complaints procedure was in place that people and their family members were aware of.

Well-led

Good

Updated 21 March 2018

The service was well-led

We recommend that information available to staff is kept under review to ensure that staff have access to current up to date information

People’s personal and confidential information was stored safely.

Systems were in place to monitor the service people received.

A registered manager was in post.

CQC were notified as required about incidents that had occurred at the service.