The Care Quality Commission
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Archived: Intercare Services

Provincial House Business Centre, Solly Street, Sheffield, South Yorkshire, S1 4BB (0114) 276 5922

Provided and run by:
Mr Charles Anthony May

Important: This service is now registered at a different address - see new profile
Important: This service was previously registered at a different address - see old profile

All Inspections

3 September 2013

During a routine inspection

After the inspection we spoke with six people by telephone and they told us that they were treated with respect. They also told us that their opinions were sought so that they were involved in decisions and that they had choice. Their comments included: 'the care coordinator visits regularly to see if I am happy with the service', 'they always ask me what I want', 'if I want to change my care plan I just ask' and 'I get the hours I want and I choose when I have them'.

All the people we spoke with made positive comments about the staff and were satisfied with the quality of care that they had received. People told us that they had regular support workers. Their comments included: 'all the staff are very good', 'they are gentle and they don't rush me', 'the staff support me to go to the hospital for my regular check-ups', 'absolutely wonderful staff, I couldn't praise them enough' and 'they (staff) stay the full time and complete all the tasks in my care plan'.

People told us that they felt "safe" and that they had no worries or concerns. They all said that if they had any concerns or worries they would speak to a family member or staff.

All the staff we spoke with were clear about what their roles and responsibilities were and the action they would take if they saw or suspected any abuse.

We found that the service had effective recruitment and selection procedures in place.

Comments and complaints people made were responded to appropriately.

1 October 2012

During a routine inspection

We carried out a routine/scheduled inspection of this service. We visited the office and spoke with the registered provider, the registered manager and a care coordinator about aspects of the organisation and running of the agency. In addition, three care staff came to the office to meet with us so that we could talk to them about working for Intercare domiciliary care agency.

Staff spoken with said that Intercare was a very good agency to work for. They told us that they received good support and training so that they could do their jobs well. Staff told us that they were always given information about people prior to providing support. Staff told us that they felt proud to work for the agency, and proud of the quality of care provided.

During this inspection we telephoned four people that received support from the agency and spoke with them about their experiences of the support they received.

All of the people spoken with confirmed that they had been involved in discussing and reviewing their care needs. They told us that a care coordinator had visited them before support commenced to discuss and agree their support package. People told us that the support they received was personalised to their own individual needs, and they had a copy of their care plan in their home.

Without exception, people spoke very positively about the support they received. They told us that their carers knew them well and supported them in the way they chose and preferred. They said that carers were always polite and respectful. People's comments included; 'They (the carers) are wonderful. They give me the help I need and I enjoy their company.' 'I cannot fault this service.' 'I have never had a missed call, they are very reliable.' People spoken with felt that staff understood their needs. They all told us that they felt safe with their carers.