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Inspection Summary


Overall summary & rating

Good

Updated 11 October 2017

OSJCT Southfield House is registered to provide accommodation and care for 32 older people and/or people who live with dementia. There were 29 people living in the service at the time of our inspection.

The service was run by a company that was the registered provider. At this inspection the company was represented by two of their area operations managers. There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run. In this report when we speak about both the company (as represented by the area operations managers) and the registered manager we refer to them as being, ‘the registered persons’.

At the last inspection on 28 May 2015 the service was rated Good.

At this inspection we found the service remained Good.

This inspection was unannounced and was carried out on 31 August 2017.

Care staff knew how to keep people safe from the risk of abuse including financial mistreatment. People had been helped to avoid preventable accidents and medicines were safely managed. There were enough care staff on duty and background checks had been completed before new care staff had been appointed.

Although some care staff had not received all of the training the registered persons said they needed, in practice they knew how to care for people in the right way. People enjoyed their meals and were helped to eat and drink enough. They had also been supported to obtain all of the healthcare assistance they needed.

People were supported to have maximum choice and control of their lives and care staff supported them in the least restrictive way possible. Policies and systems in the service supported this practice.

People were treated with compassion, respect and courtesy. Care staff recognised people’s right to privacy and promoted their dignity. Confidential information was kept private.

People had been consulted about the care they wanted to receive and had been given all of the assistance they needed. As part of this care staff had promoted positive outcomes for people who lived with dementia. In addition, people had been supported to pursue their hobbies and interests. There was a system for quickly and fairly resolving complaints.

People had been consulted about the development of their home and quality checks had been completed to ensure that people received safe care. Care staff were supported to speak out if they had any concerns and good team work was promoted.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 11 October 2017

The service remained Good.

Effective

Good

Updated 11 October 2017

The service remained Good.

Caring

Good

Updated 11 October 2017

The service remained Good.

Responsive

Good

Updated 11 October 2017

The service remained Good.

Well-led

Good

Updated 11 October 2017

The service remained Good.