Claremont Residential Home

Updated 6 February 2019

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 11 January 2019 and was unannounced. The inspection team consisted of one adult social care inspector and one expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before the inspection we reviewed other information we held about the service, including previous inspection reports and notifications sent to us by the provider. Notifications are information about specific important events the service is legally required to send to us. We also looked at information in the Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

During the inspection we spoke with six people, two relatives, seven members of staff, the head of care and the registered manager. We reviewed four people's care plans and three staff files. We also looked at records relating to the management of the service such as incident and accident records, meeting minutes, recruitment and training records, policies, audits and complaints.

Updated 6 February 2019

Claremont Residential Home is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The home is registered to provide accommodation and personal care for up to 34 older people. At the time of the inspection 29 people were living at the service.

The inspection took place on 11 January 2019 and was unannounced.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At our last inspection we rated the service Good. At this inspection we found the evidence continued to support the rating of Good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Staff understood their responsibilities to keep people safe from harm and people told us they felt safe. Care plans contained risk assessments and informed staff how to reduce the risk of harm to people.

Safe recruitment procedures were followed and there was enough staff on duty to meet people’s needs.

In the main, medicines were managed safely.

Staff had been trained to carry out their roles and received regular support.

People were supported to have enough to eat and drink. Although people gave mixed feedback about the quality of food, this was an issue the provider was aware of.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People and their relatives spoke highly of the staff. Staff understood how to maintain people’s privacy and dignity.

Care plans were person centred and included details of people’s preferences for how they wanted to be supported. People were supported to maintain relationships with family and friends.

All the people and visitors we spoke with and all the staff spoke highly of the registered manager and the level of support and leadership they provided. There were quality assurance processes in place.

Regular feedback was sought from people and staff.

Further information is in the detailed findings below.