Our inspection team was made up of one inspector who answered our five questions. Anchor Retirement Home is registered for 14 people. On the day of the inspection eight people were living at the home.Below is a summary of what we found. The summary is based on our conversations with the manager, one staff, two people who used the service, three relatives and from looking at records. Where it was not possible to communicate with people who used the service we used our observations to gather information.
Is the service safe?
People were cared for in an environment that was safe, clean and hygienic. Records contained detailed assessments of people's needs that had been carried out prior to them moving to the service. This ensured that the staff had the relevant skills and knowledge required to meet the individual's identified needs. Where people did not have the mental capacity to provide consent the provider complied with the requirements of the Mental Capacity Act 2005. Staff had received training in this area.
The Care Quality Commission monitors the operation of the Deprivation of Liberty Safeguards which applies to care homes. Whilst no applications had needed to be submitted, proper policies and procedures were in place. Relevant staff had been trained to understand when an application should be made, and how to submit one.
The provider had clear policies and procedures regarding medication, we saw that medication was stored, administered and disposed of in line with their policies and procedures. Staff received annual refresher training in administering medication. The provider carried out weekly audits of medication.
Systems were in place to make sure that managers and staff learnt from events such as accidents and incidents, complaints, concerns, whistleblowing and investigations. This reduced the risks to people and helped the service to continually improve. One person said, "I am happy here." A relative said, 'My relative is safe here, the staff are very kind and caring.'
Is the service effective?
It was clear from what we saw, and from speaking with staff, that they understood people's care and support needs and that they knew the people well. A person who used the service told us, "The staff were friendly, polite and caring.'
People's health and care needs were assessed with them, and they were involved in writing their plans of care, where they were unable to do so staff had spoken to their relatives or friends to gain their views. Specialist dietary needs had been identified in care plans where required.
Is the service caring?
People were supported by kind and attentive staff. We saw that staff showed patience and gave encouragement when supporting people. People's preferences, interests, religious and faith needs had been recorded and care and support had been provided in accordance with people's wishes.
We observed people who lived in the home enjoying a laugh and joke with the staff. One person told us, "The staff are friendly; I enjoy a laugh and joke with them."
Is the service responsive?
Where people's care needs had changed appropriate referrals to the doctor, district nurse and dentist had been made and any recommendations had been acted on. The manager had regular contact with the relatives of people who used the service and health care professionals.
Is the service well led?
The service worked well with other agencies and services to make sure people received their care in a joined up way. Relatives we spoke with told us the staff had kept them informed of people's changing health needs.
We saw the responses from the stakeholder survey. People had commented positively about the quality of the care provided to the people who lived in the home. The service had a quality assurance system in place. Records seen by us showed that identified shortfalls were addressed promptly. As a result the quality of the service was continuously improving.
The member of staff we spoke with told us they were clear about their roles and responsibilities and they received regular refresher training, support and supervision from the manager. They told us that this enabled them to provide excellent care and support to people who used the service. We saw that staff had a good understanding of the aims of the service. This helped to ensure that people received a good quality service at all times.