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Inspection report

Date of Inspection: 25 February and 3 March 2014
Date of Publication: 28 March 2014
Inspection Report published 28 March 2014 PDF | 73.93 KB

Overview

Inspection carried out on 25 February and 3 March 2014

During a routine inspection

People received reliable and responsive care to meet their needs. One person told us, "They look after me well. They are brilliant."

Appropriate checks were undertaken before staff began work. Staff were supported during their induction period to ensure that they had the skills required for the role prior to a firm offer of employment. One member of staff told us, “The induction programme is part of the recruitment process.”

The provider had a system in place to assess and monitor the quality of service that people received. One person told us, “They do regular checks.”

People's care plan and risk assessments were accurate and fit for purpose. One member of staff told us, “Care plans are clear and easy to use.”