Victoria Lodge Care Home

Updated 26 February 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC's response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 05 February 2021 and was announced.

Updated 26 February 2021

About the service:

Victoria Lodge Care Home provides accommodation and personal care for a maximum of 24 older people, some of whom may be living with dementia. At the time of our inspection there were 23 people living at the location.

People’s experience of using this service:

The service has a strong, visible person-centred culture. Staff and management were fully committed to providing an exceptional level of person-centred care. They were proactive in identifying and implementing creative resources to support people living at the location.

Staff demonstrated an in-depth understanding of people’s personal and individual needs. People valued the staff team’s caring and compassionate approach, and related to staff on a meaningful personal level.

The provider and staff were highly motivated to support people in a caring, compassionate and empowering way.

The provider had a proven track record of being an excellent role model, actively seeking and responding to the views of others through creative and innovative methods. They have developed and sustained a positive culture for people and staff to raise issues and concerns, which they act upon.

There was a strong emphasis on continually striving to improve the service and maintain high sustainable standards of care. The provider’s vision and values were strongly embedded in a person-centred culture which placed people firmly at the heart of the service.

The provider worked in partnership with other organisations to ensure they were following current practice and providing high quality care. They strived for excellence through consultation and reflective practice.

People were kept safe and secure from the risk of harm. Potential risks to people had been assessed and managed appropriately by the provider. People received their medicines safely and as prescribed and were supported by sufficient numbers of staff to ensure that risk of harm was minimised.

Staff had been recruited appropriately and had received relevant training, so they were able to support people with their individual care and support needs.

Staff sought people’s consent before providing care and support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were treated with kindness and compassion. People’s right to privacy was respected by the staff who supported them and their dignity was maintained. People were supported to express their views and be actively involved in making decisions about their care and support needs.

People’s choices and independence were respected and promoted. Staff responded appropriately to people’s support needs. People received care from staff that knew them well.

People using the service were confident about approaching the registered manager if they needed to. The provider had effective auditing systems in place to monitor the effectiveness and quality of service provision. The views of people on the quality of the service was gathered and used to support service development.

Rating at last inspection:

At our last inspection in January 2017 we rated the service as outstanding. At this inspection we rated the provider as outstanding.

Why we inspected:

This was a planned inspection based on the rating at the last inspection. The service is now rated as outstanding overall.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received we may inspect sooner.