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Archived: Cedar House

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Inspection report

Date of Inspection: 17 December 2013
Date of Publication: 21 January 2014
Inspection Report published 21 January 2014 PDF | 79.1 KB

Overview

Inspection carried out on 17 December 2013

During a routine inspection

During our inspection we observed positive interactions between staff and four people using the service. We spoke with two of them. We spoke with three relatives and three members of staff including the manager. A relative told us, "I love the small group,. X has a fantastic rapport with staff. I can walk away, feeling that X is safe". Another relative told us that the respite service was a lifeline for them.

We saw that people were relaxed with staff. Non-verbal means were used where verbal communication was not possible. People were treated with dignity and respect and were well supported when they needed reassurance.

People were supported to make everyday decisions. Where they were unable to make more complex decisions the provider acted in accordance with the Mental Capacity Act 2005.

Care records contained detailed information about people's needs and they had access to a range of health care specialists where this was necessary. Risk assessments were in place and had been reviewed regularly. We saw that written and verbal communication with families of people using the service were paramount.

There was a system in place to ensure that people were protected against the risks associated with medicines.

We saw that there were sufficient numbers of qualified and experience staff on duty to meet people's needs.

The complaints procedure was available to people using the service and their relatives. The procedure was available in pictorial form.