• Care Home
  • Care home

Tudor House

Overall: Good read more about inspection ratings

12 Leeds Road, Selby, North Yorkshire, YO8 4HX (01757) 701922

Provided and run by:
Roche Healthcare Limited

Latest inspection summary

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Background to this inspection

Updated 30 September 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

We are improving how we hear people’s experience and views on services, when they have limited verbal communication. We have trained some CQC team members to use a symbol-based communication tool. We checked that this was a suitable communication method and that people were happy to use it with us. We did this by reading their care and communication plans and speaking to staff or relatives and the person themselves. In this report, we used this communication tool with four people to tell us their experience.

Inspection team

This inspection was carried out by two inspectors.

Service and service type

Tudor House is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.

During the inspection

We spoke with five people who used the service about their experience of the care provided. We spoke with seven members of staff including the registered manager, interim home manager, quality and compliance manager, senior care worker, care worker and domestic supervisor. We also spoke with a visiting healthcare professional and an agency nurse who was working at the service.

We reviewed a range of records. This included three people’s care records and multiple medication records. We looked at two staff files in relation to recruitment and staff supervision. We also looked at records relating to accidents and incidents and the maintenance of the premises.

After the inspection

We reviewed a variety of records relating to the management of the service, including policies and procedures.

Overall inspection

Good

Updated 30 September 2021

About the service

Tudor House is a residential care home providing personal and nursing care to up to 30 people aged 65 and over, some of whom who may be living with a physical disability or dementia. At the time of the inspection the service was supporting 25 people.

People’s experience of using this service and what we found

People were protected from the risk of abuse and avoidable harm. Staff had guidance about how to manage risks to people’s health and safety and they managed people’s medicines safely. Lessons were learned when things went wrong to prevent the same incidents from occurring again.

We have made a recommendation about staffing.

The home was warm and welcoming, and people benefited from person-centred care. The provider had a system in place to monitor the quality and safety of the service and identified where action was needed to make improvements.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the Care Quality Commission website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 18 September 2019). The service remains rated good.

Why we inspected

We received concerns in relation to safeguarding. This was a planned inspection based on the previous rating. As a result, we undertook a focused inspection to review the key questions of safe and well-led only. We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection. The overall rating for the service has remained the same. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Tudor House on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.