Archived: RNIB The Stan Bell Centre

We spoke with two relatives of people that used the service who told us they were very happy with the service and that their relative's needs were being met.

We spoke with four staff members who all told us they felt well supported in their roles. They told us that they had regular training and supervision and an annual appraisal.

We found that people were supported to promote their independence through daily living tasks at the service and encouraged to undertake activities that they enjoyed. We saw that people had detailed support plans in place that provided staff with information about to how to carry out their care and support tasks to ensure that their needs were met.

We saw that the provider worked in co-operation with other professional involved in people's care and information about safeguarding was readily available and on display throughout the service.

People we spoke with were satisfied with the care and support they received at Stan Bell. They felt staff treated them well.

Thorough assessments were completed before people began using the service which ensured that their individual needs had been identified and plans put in place to meet these needs. Staff from Stan Bell and the RNIB college worked together to share information and help ensure people received consistent care and support.