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Overseal Residential Care Home Good

Inspection Summary


Overall summary & rating

Good

Updated 13 September 2016

We inspected this service on 24 August 2016. This was an unannounced inspection. At our previous visit on the 28 May 2014 the service was meeting the regulations that we checked.

Overseal Residential Care Home provides residential care for up to 30 people. At the time of our inspection there were 25 people using the service.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us and we saw there were sufficient staff available to support them. Staff had knowledge about people’s care and support needs to enable support to be provided in a safe way. Staff understood what constituted abuse or poor practice and systems were in place to protect people from the risk of harm. Medicines were managed safely and people were given their medicine as and when needed. The registered manager had undertaken thorough recruitment checks to ensure the staff employed were suitable to support people.

Staff understood people’s needs and preferences and were provided with training and supervision, to support and develop their skills. Staff gained people’s verbal consent before supporting them with any care tasks and helped people to make their own decisions when possible. Where people were unable to make decisions independently they were supported in their best interests and in accordance with the Mental Capacity Act. People received food and drink that met their nutritional needs and preferences, and were referred to healthcare professionals to maintain their health and wellbeing.

Staff were caring in their approach and supported people to maintain their dignity and privacy. People were supported to maintain relationships that were important to them and develop their social interests. The provider sought people’s opinions to bring about changes. People knew who the registered manager was and they understood their responsibilities around registration with us. Staff felt listened to and were happy to raise concerns. People knew how to complain and we saw when complaints were made they were addressed. Quality monitoring checks were completed by the provider and when needed action was taken to make improvements.

Inspection areas

Safe

Good

Updated 13 September 2016

The service was safe.

Staff understood their responsibilities to keep people safe from harm. Risks to people’s health and welfare were identified and managed. There was enough staff available to support people. The recruitment practices in place checked staff’s suitability to work with people. People received their medicines as prescribed and they were managed safely. Arrangements were in place to minimise risks to people’s safety in relation to the premises and equipment.

Effective

Good

Updated 13 September 2016

The service was effective.

People were supported by skilled and experienced staff. Staff had clear guidance on how to support people in their best interests when they were unable to make decisions independently. People’s nutritional needs were met and monitored appropriately. People were supported to maintain good health and to access healthcare services when they needed them.

Caring

Good

Updated 13 September 2016

The service was caring.

Staff knew people well and interacted with them in a kind and caring way. People’s privacy and dignity was respected and they were supported to maintain their independence and relationships that were important to them.

Responsive

Good

Updated 13 September 2016

The service was responsive.

People’s individual needs were met and they were supported to follow their interests. People and their relatives were involved in discussions about how they were cared for and supported. The provider’s complaints policy and procedure was accessible to people who lived at the home and their relatives.

Well-led

Good

Updated 13 September 2016

The service was well-led.

People were encouraged to share their opinions about the quality of the service to enable the provider to make improvements. People told us the manager was approachable and staff felt supported in their work. There were quality assurance checks in place to monitor and improve the service.