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Inspection Summary


Overall summary & rating

Good

Updated 22 April 2017

Redfern is a large terraced house which is registered to accommodate a maximum number of seven people with a learning disability. The property is within walking distance of the beach, town centre and many local amenities, including transportation links to nearby towns. There were seven people using the service at the time of the inspection.

At the last inspection in October 2014, the service was rated 'Good'. At this inspection we found the service remained 'Good'.

People were kept safe from avoidable harm and staff understood the process to follow to safeguard people if they needed to report any concerns. Risks to people were identified and plans were put in place to help manage the risk and prevent harm. Medicines were managed safely with an effective system in place. Staff competencies, around administering medication, were regularly checked. Appropriate checks of the building and maintenance systems were undertaken to ensure health and safety was maintained.

There were sufficient staff on duty to meet the needs of people who used the service. Staff provided people with the support they needed and with visits out in the community. There was a system in place to ensure that new staff had the appropriate skills and experience and were of good character.

People were supported by a consistent team of staff who were knowledgeable about people’s likes, dislikes and preferences. A comprehensive training plan was in place and all staff had completed up to date training. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. People were able to make decisions about their day to day care. Staff supported people to maintain their health and attend routine health care appointments.

Care plans detailed people’s needs and preferences and were person-centred. Care plans were reviewed on a regular basis to ensure they contained up to date information that was meeting people’s care needs. People were actively involved in care planning and decision making. People who used the service had access to a wide range of activities and leisure opportunities. The service had a clear process for handling complaints.

The registered manager promoted a positive, person-centred culture and was committed to making continued improvements to the delivery of care. Regular audits were carried out to identify areas for improvement.

Inspection areas

Safe

Good

Updated 22 April 2017

The service remains safe.

Effective

Good

Updated 22 April 2017

The service remains effective.

Caring

Good

Updated 22 April 2017

The service remains caring.

Responsive

Good

Updated 22 April 2017

The service remains responsive.

Well-led

Good

Updated 22 April 2017

The service remains well led.