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Archived: Wolverhampton City Council HARP Team (Home Assisted Reablement Programme)

Vicarage Road, Wednesfield, Wolverhampton, West Midlands, WV11 1SF (01902) 557972

Provided and run by:
City of Wolverhampton Council

Important: This service is now registered at a different address - see new profile

All Inspections

02/05/2014

During a routine inspection

Wolverhampton City Council Home Assisted Reablement Programme (HARP) Team provides a six week domiciliary care reablement service to approximately 45 people to enable them to live in their own homes. People are supported with their daily living skills and personal care needs to help them to be as independent as possible. The service provides support to people who have physical disabilities and dementia.

There was a registered manager in place at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service and shares the legal responsibility for meeting the requirements of the law with the provider.

People were supported in a safe way because detailed management plans were in place and staff understood the individual risks to people and how to support them safely. We found that staff also encouraged people to be as independent as possible whilst taking into account any risks.

Staff were aware of the provisions under the Mental Capacity Act (2005) and people were supported to make decisions about their care. We found that where people lacked the capacity to make decisions there were assessments in place that ensured any decisions were made in their best interests.

People told us that staff maintained and protected their dignity when they provided support. People were happy with the care that was provided and told us that the staff were caring and compassionate.

We found that people had their needs assessed and consented to their care. People’s preferences were taken into account and these were clearly documented to provide guidance to staff.

There were recruitment procedures in place and staff were supported with their development needs to ensure that they had the knowledge and skills to provide support to people who used the service.

We saw that the provider undertook regular audits and assessed the quality of care that people who used the service received and acted upon any concerns. We found that the service was well led and the manager was approachable to both staff and people who used the service. This meant that the service were continually looking to improve the service to people.

21 October 2013

During a routine inspection

We carried out this inspection to check on the care and welfare of people. Following the inspection we conducted telephone interviews with four people. On the day of the inspection we spoke with two members of staff and the registered manager.

We found that people were able to give their consent before support was given. One person said, "Staff do check with me before supporting me, but they don't need to".

We found that peoples support needs were clearly identified as part of their six week rehabilitation. One person said, "Without the support I got I couldn't manage".

We found that the provider had a systems in place to manage infection control appropriately.

Records showed that staff who were appointed were suitably checked before working with vulnerable people.

The provider had a system in place to ensure the quality of service provision.

We found that appropriate records were in place and accessible to staff when needed.

7 December 2012

During a routine inspection

We carried out telephone interviews with two people who used the service, three relatives and we spoke with three staff and the manager.

People's dignity, privacy and their independence was promoted. One person said, 'The staff made me more independent".

People we spoke with confirmed the care they received was planned and that they were involved in the process. Relatives told us how their relative had improved as a result of the care delivered to them. Records showed that people's preferences were being taken into consideration on assessment.

People told us they felt safe within the service. We found that staff were clear about the action they should take should they become aware of an allegation of abuse and we found that training for all staff was ongoing. This should ensure that people are safeguarded from harm.

Appropriate checks were undertaken before staff began work and people were supported by suitably qualified and experienced staff. Staff we spoke with told us they went through training and induction in delivering re-enablement type care before they went out into the community. All of the people and relatives we spoke with told us they were happy with the staff and the service they received.

We found that systems were in place for assessing and monitoring the quality of service provision.