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Archived: 19 Devonshire Street

19 Devonshire Street, London, W1G 7AH (020) 7580 9442

Provided and run by:
Independent Nursing Services UK Limited

All Inspections

9 January and 15 April 2013

During an inspection looking at part of the service

The person we spoke with told us that the service was "very good" and they "felt safe". They had health and mobility needs and said staff had a "very good" understanding of their needs and described themselves as having a "good relationship" with staff. There was continuity of staffing as two members of staff had cared for the person for more than five years.

Staff demonstrated knowledge of care and support needs and had received appropriate training and support.

7, 8 November 2012

During a routine inspection

We spoke to the parent of a young person who used the service who was pleased with the quality of staff. They described the carers as 'absolutely fantastic'. However during the inspection we found no information which explained what tasks carers carried out for people that used the service We also found that staff were not provided with adequate support or training.

One person described to us their relative's needs which we saw had not been recorded.