Mayfields

Updated 20 February 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 22 January 2021 and was announced.

Updated 20 February 2021

What life is like for people using this service:

People continued to receive safe and effective care from kind and caring staff. Staff knew people well and had a good understanding of their personality traits and emotional needs as well as their health and social care needs.

People and their relatives had been fully involved in the assessment and planning of their care before they moved into the service. A care plan had been developed with each person detailing their likes, dislikes, preferences and care needs.

Consent had been sought before any care had been delivered in line with legal requirements. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff treated people and their relatives with kindness, dignity and respect. People’s privacy was protected and confidential information was stored securely. People were supported and encouraged to remain independent and do as much as possible for themselves.

People enjoyed the range of activities on offer, trips out on the mini bus and entertainment provided by visiting entertainers. People encouraged and supported to remain active and to take part in social events at the service. Mealtimes were relaxed, informal, social occasions and people enjoyed the homemade food on offer.

Steps had been taken to make sure people were safe. Risks to people had been assessed and minimised in the least restrictive way. The environment was fully adapted to meet the needs of people living with dementia and was clean, safe and hygienic.

The premises and equipment had been routinely serviced and checked to make sure it was safe. Staff had access to protective clothing such as gloves and aprons and had completed training in infection control.

There were enough safely recruited and trained staff on duty to meet people’s needs and respond to request for assistance. Staff felt supported by their manager and had completed the training they needed to meet people’s assessed needs.

Management and staff worked in collaboration with other stakeholders such as health and social care professionals, volunteers and befrienders to improve outcomes for people and support them to live the best possible life.

A process was in place which ensured people could raise any complaints or concerns. Concerns were acted upon promptly, lessons were learned and apologies were given when needed.

The service continued to be well managed. The registered provider had systems in place to monitor the quality of the service. Actions were taken and improvements were made when required.

Rating at last inspection: Good (report published August 2016)

About the service: Mayfields is registered to provide accommodation and personal care to up to 46 people. There were 44 people living at the service at the time of the inspection most of whom were living with dementia and other age-related conditions. People’s accommodation was situated on the three wings.

Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remained good overall.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.