12 August 2022
During an inspection looking at part of the service
Stratton House is a residential care home providing accommodation and personal care for up to 33 people. The service provides support to older people. At the time of our inspection there were 30 people using the service.
People’s experience of using this service and what we found
People told us they felt safe. Comments included, “I do find myself feeling safe here.” Staff understood their responsibilities to protect people from harm and abuse. Risk assessments had been carried out to assess risks to people’s safety, and care plans informed staff how to keep people safe. Safe recruitment practices were in place. We received mixed feedback in relation to the number of staff on duty; however the registered manager told us they were in the process of reviewing staffing levels. Systems were in place for people to receive their medicines in a safe way. Incidents and accidents were reported and reviewed.
There was a quality assurance system in place to assess the standards of care in the service. This was overseen by the management team. Staff spoke very positively about working at the home and the people they cared for. One member of staff said, “[Registered manager] is so supportive. He encourages me, and even if he's busy he's always happy to answer any queries. If I wasn’t so supported, I would have left.” People told us the registered manager was very involved with everyone who lived at the service and that the management team as a whole were approachable. One person’s relative said, “[Registered manager] is very approachable and helpful, as are the deputy and admin managers.”
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 21 November 2019).
Why we inspected
We received concerns in relation to safe care. As a result, we undertook a focused inspection to review the key questions of safe and well-led only. We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe and well-led sections of this full report.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Stratton House on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.