Red Court Care Home & The Grove Care Home - Pudsey

Red Court Care Home & The Grove Care Home - Pudsey provides personal care across these two separate buildings for a maximum of 103 older people, some of whom are living with dementia. At the time of our inspection there were 79 people living at the service.

People’s experience of using this service and what we found

People felt safe and were treated with kindness and compassion. Risks associated with people's care needs and the environment had been assessed and staff were provided with information on how to support people safely. Some risk management plans needed to be more detailed.

Overall, people's medicines were managed safely and stored securely. We noted some minor improvements to records were needed and the registered manager addressed these at the time of our visit. There were enough staff on duty to meet people's needs. Staff had received training and support to enable them to carry out their role safely. People were protected from abuse by staff who had received training and were confident in raising concerns. There was a safe recruitment process in place to check staff were suitable to work with people who may be vulnerable.

The premises were very clean and well maintained. Cleaning and infection control procedures had been updated in line with COVID-19 guidance to help protect people, visitors and staff from the risk of infection. People had access to the equipment they needed. The gardens were attractive and accessible and there was garden furniture for people to use in the better weather.

People and relatives had confidence in the registered manager and management team. They told us the service was well managed. Staff were positive about the management team and the registered manager demonstrated good knowledge of people's needs. They showed a commitment for providing a person-centred quality service. Audits and monitoring procedures were used effectively to monitor the service and to make improvements. When accidents or incidents occurred, learning was identified to reduce the risk of them happening again.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 20 December 2017).

Why we inspected

The inspection was prompted in part due to concerns we had regarding the number of falls people had experienced in the service and wanted to be assured these were managed and responded to appropriately. We therefore carried out a focused inspection to review the key questions of safe and well-led only.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Red Court Care Home & The Grove Care Home – Pudsey on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

At the time of the inspection, The Grove was not open to admissions. The provider had began to recruit a dedicated staff team and would then proceed to accepting admissions on a planned basis. However, due to repair work in Red Court, the registered manager was using the accommodation in The Grove to provide care for more frail service users.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The registered manager had worked the service for many years and was experienced in their role. They were knowledgeable and passionate about their job and the people living at the home. Staff were friendly and warm towards people and understood their needs well. Staff understood their responsibilities in safeguarding people from harm and how to keep people safe.

Without exception, all of the people we spoke with told us they were treated with kindness, dignity and respect. They were able to give examples of how they felt valued and well cared for by staff. We observed positive and warm engagement from staff throughout the inspection and it was clear that people were very relaxed and comfortable in staff's company.

Relatives were all positive in their feedback about the home. They spoke highly of the registered manager and staff and stated they would not hesitate to recommend the home to others.

There were sufficient numbers of staff in place to meet people's needs. The provider's recruitment processes were sufficiently robust to ensure that staff went through appropriate pre-recruitment checks. Staff were supported in their role through training, induction and supervision, which helped them to remain motivated and effective in their role.

Staff encouraged people to remain as independent as possible sought consent from people before providing care and support. People's ability to make decisions was assessed in line with legal requirements to ensure their rights were protected and their liberty was not restricted unlawfully.

People told us that they liked the food and there was a choice available for them. There were activities available for people to engage in which were meaningful for them.

People were supported to have their healthcare needs met and there were systems in place to safely mange people's medicines.

Risks to people were assessed and monitored to help keep people safe. Where incidents took place, the registered manager reflected and implemented learning in order to reduce the risk of reoccurrence. The registered manager ensured that CQC were informed about significant incidents which occurred in the home, this was in line with regulatory requirements.

The registered manager sought feedback from people, relatives and staff in order to make improvements to the service. The provider had a system of audits and checks in place which monitored the quality and safety of the service.

The people who used the service and their relatives told us they were looked after well and felt safe with the care and treatment provided. Their comments included: "This is a wonderful place to live", 'They look after me well' and 'I love it here'.

We found that service had appropriate systems in place to ensure consent was gained before staff proceeded with personal care.

We spent time observing the lounge and dining area during the day of our inspection. We looked at how people spent their time and how staff interacted with people.

The interactions we saw between staff and people who used the service and visitors were respectful. We saw some people engaged in activities with members of staff such as looking at photographs and having their hair cut by the hair dresser.

People experienced care, treatment and support that met their needs and protected their rights. One person said "I am looked after very well" another person said "all the staff are lovely, I can't complain".

People who use the service, staff and visitors were protected against the risks of unsafe or unsuitable premises. The provider carried out regular audits of the premises to ensure that they remained in good condition and fit for purpose.

People were cared for, or supported by, suitably qualified, skilled and experienced staff. Appropriate checks had been undertaken before staff began work. This included carrying out a Criminal Records Bureau (CRB) check, taking up references from previous employers and checking evidence of the identification of new staff.

There was an effective complaints system available.Comments and complaints people made were responded to appropriately.