Archived: Footherley Hall

We spoke with people who used the service, who told us they were happy with the support they received. The people we spoke with said they did not have any reason to complain about the service or staff.

We saw the home was warm, comfortable, clean and welcoming. The staff were kind, respectful and polite. They gave support in ways that respected people's dignity and privacy. For example we saw the staff listened to people and spent time with them, talking and carrying out activities, as well as providing care.

Family and friends could visit the home whenever they wanted to, and family members were able to continue to provide care for a relative and spend time in the home. People told us that they go to their families' homes and continue to enjoy family events, and relatives could accompany them on medical appointments.

We found that the systems to report allegations of abuse had not been developed. Where concerns had been identified, appropriate referrals, investigations or disciplinary action had not always been taken. This means people could be placed at risk of harm.

During our visit people told us they were happy with the care and support they received and there were sufficient numbers of staff on duty to respond to people's needs and provide agreed care. Staff listened to people and spent time with them, talking and carrying out activities, as well as providing care. People were confident about whom they could raise concerns with and that their concerns would be addressed.

People told us they were involved in making decisions about their care and their views were taken into account. People could also decide their daily routine and we asked people about the support they received; they told us they could decide how to spend their time, and could choose what support to receive.

People told us;

'The staff are very good in all areas, they have very high standards.'

'We can choose who helps us and if the staff are male or female.'

'We can tell the staff anything, and they listen to us.'

'I wouldn't hesitate to tell the staff if I didn't like things or was unhappy, but I've never had a reason to, they're very good.'

We saw that people were dressed in their own style and people were encouraged to continue to take a pride in their appearance. Staff provided any personal care where required and people in the home were well presented.

'The staff are always very kind and respectful and they always ask what you want, nothing is too much trouble',

'The staff here are very respectful',

'The staff are always sensitive and very good' and

'The staff here have a good sense of humour and go out of their way to make people happy.'

People were dressed in their own style and if they need support, staff help individuals to apply make-up or to have a manicure; people were encouraged to continue to take a pride in their appearance. Staff provided any personal care where required and people in the home were well-presented.

People told us they were involved in making decisions about their care and their views were taken into account. People could also decide their daily routine and whether to be involved in activities taking place in the home or the community.

People were assisted to obtain health care support from professionals and this meant people may be able to stay in the home and not be admitted to hospital. Where people were in pain they were able to have prompt treatment from health care staff and medication to help with pain management. People told us they could always see their doctor and could look after their medicines if they chose to.

People were confident about whom they could raise concerns with and that their concerns would be addressed. People could raise their concerns at any time or at the relatives and carers meetings. We were told 'If anything was wrong I'd speak up, but there's nothing to grumble about here.'

The home was clean and tidy and people could personalise their rooms and bring in small items of furniture and personal possessions. Domestic arrangements were in place to keep all areas clean and we were told 'the staff are very good, they always check to see if it is convenient to do our rooms, and they're spotless.'

'I used to look after my medicines before I moved into the home, so still like to do this.'

'The staff always give me my tablets and I can have more if I need to, I only have to let them know if the pain is bad.'

'The food here is lovely; the standard is always very high.'

'We have breakfast in bed brought to us on a tray'

'The food is great couldn't ask for more.'

'We are able to have a drink throughout the day and snacks are always available if we are hungry.'

'The staff here are wonderful you can always talk to any of the staff is anything is worrying you, and nothing is too much trouble for them.'

'They always make sure you have everything you need.'

'I know the staff here look after me and keep me safe.'

'Staff always let us know what is happening.'

'I have never had a reason to complain, the staff here are wonderful. '