Rock House Residential Home

Updated 3 March 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 11 February 2022 and was announced. We gave the service 24 hours’ notice of the inspection.

Updated 3 March 2022

About the service

Rock House Residential Home is a care home that provides accommodation and personal care to people aged 65 and over. The service can support up to 57 people. At the time of the inspection 53 people were using the service.

People’s experience of using this service and what we found

The service was person centred and there were enough staff to meet people’s needs. Staff were recruited safely. There was a procedure in place to ensure any safeguarding concerns were reported and addressed appropriately. Risks were properly assessed, and safeguards put in place to mitigate any risks which were identified. The team used lessons learned to develop and improve the service. People received care in an environment that was safe, clean and tidy.

People’s care plans were up to date and accurately detailed the care and support people needed and preferred. People received care from staff who were well trained to meet their needs and the service was homely and welcoming.

People received care and support which was tailored to their needs, delivered by staff who treated them with respect. Staff were caring, and people and relatives complimented the service and said they would recommend it to others.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People’s dietary and healthcare needs were met. There was a complaints procedure available which enabled people to raise any concerns or complaints about the care or support they received.

The registered manager was well thought of and there was effective management oversight and checks of the quality and safety of the service. People’s feedback was regularly sought, so they could contribute to the way the service was run.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

The service was last inspected in June 2017 (report published August 2017). At that time the rating for the service was ‘good’.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.