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Archived: Passion for Support Limited

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Inspection report

Date of Inspection: 23 January 2014
Date of Publication: 6 February 2014
Inspection Report published 06 February 2014 PDF | 75.59 KB

Overview

Inspection carried out on 23 January 2014

During a routine inspection

On the day of our inspection we spoke with the provider, who is also the registered manager. We looked at three sets of staff recruitment records and three client support plans.

The provider told us staff who provide care and support to clients through Passion for Support are called Personal Assistants (PA’s).

Following the inspection we spoke with the Care Service Co-ordinator and two PA’s. We also spoke with two people who used the service and with the relatives of two people who used the service.

Passion for Support provide a range of support services to over 35 people, on the day of inspection, 9 of these people receive support for personal care.

Care plans and assessments encouraged people using the service to be independent, wherever possible. The records were person centred and included detailed information about peoples’ preferred daily routine.

People’s privacy, dignity and independence were respected.

Staff had access to PPE. For example, gloves and aprons. We saw that staff had either completed or were booked on an update for infection control training.

We looked at the recruitment records for three staff and saw evidence that the provider had undertaken appropriate checks before staff began work. This meant that staff had been properly checked to make sure they were suitable and safe to work with people.

People who used the service, their representatives and staff were asked for their views about their care and treatment and they were acted on.

Relatives and people using the service were positive, comments included:

“They are very good. My father is very happy.”

“The service I have is good.”