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Inspection Summary


Overall summary & rating

Good

Updated 5 November 2016

We inspected the service on 7 September 2016. The inspection was unannounced. Mansfield Manor Care Home provides support and nursing care for up to 38 older people, some of who live with a dementia related illness. On the day of our inspection 34 people were using the service.

The service had a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were supported by staff who knew how to recognise abuse and how to respond to concerns. Risks in relation to people’s daily life were assessed and planned for to protect them from harm.

People were supported by enough staff to ensure they received care and support when they needed it. Medicines were managed safely and people received their medicines as prescribed.

People were supported by staff who had the knowledge and skills to provide safe and appropriate care and support. People were supported to make decisions and staff knew how to act if people did not have the capacity to make decisions.

People were supported to maintain their nutrition and staff were monitoring and responding to people’s health conditions. People were supported to enjoy a social life and to have their spiritual needs met.

People lived in a service where staff listened to them and treated them with compassion and patience. People’s emotional needs were recognised and responded to and when people reached the end of their life staff went the extra mile to ensure their wishes were met.

People were involved in giving their views on how the service was run and there were systems in place to monitor and improve the quality of the service provided.

Inspection areas

Safe

Good

Updated 5 November 2016

The service was safe.

People were kept safe and the risk of abuse was minimised because the provider had systems in place to recognise and respond to allegations or incidents.

People received their medicines as prescribed and medicines were managed safely.

There were enough staff to provide care and support to people when they needed it.

Effective

Good

Updated 5 November 2016

The service was effective.

People were supported by staff who received appropriate training and supervision.

People made decisions in relation to their care and support and where they needed support to make decisions they were protected under the Mental Capacity Act 2005.

People were supported to maintain their nutrition and their health was monitored and responded to appropriately.

Caring

Outstanding

Updated 5 November 2016

The service was caring.

People lived in a service where staff listened to them and treated them with compassion and patience. People’s emotional needs were recognised and responded to and when people reached the end of their life staff went the extra mile to ensure their wishes were met.

Staff respected people’s rights to privacy and treated them with dignity.

Responsive

Good

Updated 5 November 2016

The service was responsive.

People were involved in planning their care and support. People were supported to have a social life and to follow their interests.

People were supported to raise issues and staff knew what to do if issues arose.

Well-led

Good

Updated 5 November 2016

The service was well led.

People were involved in giving their views on how the service was run.

The management team were approachable and there were systems in place to monitor and improve the quality of the service.