You are here

Inspection Summary


Overall summary & rating

Good

Updated 12 July 2017

The inspection took place on 19 June 2017 and was unannounced, which meant that the provider did not know that we were coming.

Headonhey is registered to provide accommodation for up to seven adults. At the time of our visit there were seven people who lived in the home. Care is provided for people with complex learning disabilities and associated physical disability needs. It is managed and owned by Stockdales of Sale, Altrincham and District Limited (Stockdales), which is a charitable organisation.

At the last Care Quality commission (CQC) inspection on 3 February 2015, the service was rated Good in all domains and overall.

At this inspection we found the service remained Good in all key areas and overall.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The ethos of the home was to provide person centred care and support to each person who used the service by recognising and celebrating their individuality.

Due to the complex needs of people living at Headonhey it was difficult for us to ascertain their opinions on the service they received, as they were unable to tell us verbally what they thought or felt. However, we found we could use the information contained within the care plans to help us understand their unique communication styles, which we were then able to use to capture feedback about their experiences. We saw people looked happy and comfortable in their surroundings.

The staff had risk assessments in place to identify risks when meeting people's needs. The risk assessments showed ways these risks could be reduced.

The provider continued to have systems in place to safeguard people from harm and abuse and make sure that safeguarding alerts were raised with other agencies, such as the local authority safeguarding team, in a timely manner. Staff knew how to report any concerns related to abuse.

Medicines were stored and administered safely. Clear and accurate medicines records were maintained.

People continued to take part in a variety of social activities. Each person has a weekly plan that contained information about the activities they were taking part in. Relationships and friendships were maintained.

People had the opportunity to remain in contact with people that mattered to them. People and their relatives continued to remain involved in an assessment of need. Following an assessment, a care plan is developed to ensure staff supported people to meet their needs. The care plans continued to be reviewed with people on a regular basis to ensure they remained relevant.

Staff knew each person well and had a good knowledge of the needs of people. Training records showed that staff had completed training in a range of areas that reflected their job role and enabled them to deliver care and support as appropriate.

The complaint process was made available to people and their relatives. One complaint had been raised, investigated and a response provided to the complainant.

The registered manager maintained effective leadership to staff at the service. The manager was at the service each day and provided management support at the service.

The registered manager used a variety of methods to assess and monitor the quality of the service. These included regular audits and relative surveys to seek their views about the service provided.

The service was constantly striving to improve and learn and demonstrated areas of recognised best practice.

Inspection areas

Safe

Good

Updated 12 July 2017

The service remains Good.

Effective

Good

Updated 12 July 2017

The service remains Good.

Caring

Good

Updated 12 July 2017

The service remains Good.

Responsive

Good

Updated 12 July 2017

The service remains Good.

Well-led

Good

Updated 12 July 2017

The service remains Good.