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Inspection Summary


Overall summary & rating

Good

Updated 13 February 2018

We undertook an unannounced inspection of Oxenford House on 11 January 2018.

Oxenford House is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. It is a member of the Abbeyfield Society and is a purpose built care home registered to provide care and accommodation to up to 25 older people. On the day of our inspection, 21 people were living at the service.

At the last inspection, the service was rated Good.

At this inspection we found the service remained Good overall.

Why the service is rated Good:

The service continued to provide support in an extremely caring way. Staff supported people with exceptional kindness and compassion and went the extra mile to provide support at a personal level. Staff knew people very well and many referred to them as family. Staff respected people as individuals and treated them with dignity whilst providing a high level of emotional support. People, and their relatives, were fully involved in decisions about their care needs and the support they required to meet those individual needs

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The service was led by a registered manager who promoted a service that put people at the forefront of all the service did. There was a positive culture at the service that valued people, relatives and staff and promoted a caring ethos that put people at the forefront of everything they did.

People remained safe living in the home. There were sufficient staff to meet people's needs and staff had time to spend with people. Risk assessments were carried out and promoted positive risk taking, which enable people to live their lives as they chose. People received their medicines safely.

People continued to receive effective care from staff who had the skills and knowledge to support them and meet their needs. People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible; the procedures in the service supported this practice. People were supported to access health professionals when needed and staff worked closely with people's GPs to ensure their health and well-being was monitored.

People had access to information about their care and staff supported people in their preferred method of communication.

The service continued to be responsive to people's needs and ensured people were supported in a personalised way. People's changing needs were responded to promptly. People had access to a variety of activities that met their individual needs.

The registered manager monitored the quality of the service and looked for continuous improvement. There was a clear vision to deliver high-quality care and support and promote a positive culture that was person-centred, open, inclusive and empowering which achieved good outcomes for people.

Inspection areas

Safe

Good

Updated 13 February 2018

The service remains Good

Effective

Good

Updated 13 February 2018

The service remains Good

Caring

Outstanding

Updated 13 February 2018

The service has improved to outstanding

People benefitted from extremely caring relationships with staff who went the extra mile to provide support at a personal level.

People and their relatives were fully involved in their care.

People were treated as individuals with the highest level of dignity and respect.

Staff consistently displayed the homes values of Caring, Honesty, Openness and Respect at all times.

People received a high level of emotional support that promoted their health and well-being.

Responsive

Good

Updated 13 February 2018

The service remains Good

Well-led

Good

Updated 13 February 2018

The service remains Good