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Archived: Pilton House Trust

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Inspection report

Date of Inspection: 26 September 2013
Date of Publication: 29 October 2013
Inspection Report published 29 October 2013 PDF | 76.33 KB

Overview

Inspection carried out on 26 September 2013

During a routine inspection

There were 24 people living at the home when we inspected and we spoke with seven people about their experiences. Two relatives gave us their views about the quality of the care. We spoke with seven staff about their understanding of people’s needs and health and safety in the home. A visiting professional with responsibility for nursing care gave us feedback about the service. We looked at key documents including care plans, daily records, maintenance, and quality assurance records.

People told us they felt safe and well cared for with comments like “They look after me lovely''. A relative told us, ''We’re very happy with the care and support she receives here. The staff are very caring”. The home was clean and well maintained. One person commented “I have a lovely room, which my family chose and it has glorious views”. Another person spoke about some of the activities available, they told us “There’s a garden outside with raised beds, which I did some planting in and really enjoyed it”.

Staff told us they enjoyed working at Pilton House. A robust recruitment system was followed, which protected people living there. Senior staff told us about a joint university based project with the Alzheimer’s society, which they were involved with to promote best care for people with dementia. All of the records gave a good overview of people’s needs and how their physical and emotional well-being was being met.

The provider was compliant with all four outcomes looked at.