You are here

The Thomas More Project - 33 Fallodon Way Good

Inspection Summary


Overall summary & rating

Good

Updated 2 August 2017

The Thomas More Project - 33 Fallodon Way is registered to provide accommodation and personal care for up to 11 people. On the day of the visit, there were 10 people at the home.

There was a registered manager for the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The staff knew how to support people in a way that respected their privacy and independence. The home had a welcoming and friendly atmosphere. Close contact with family members was actively encouraged. However a staff member spoke to a certain person in a way that did not protect their dignity. The remaining staff showed they knew how to communicate and respond in ways that treated people with dignity and respect.

New staff were recruited only after they had been through an in depth recruitment process. Risks to people were identified and kept to a minimum. This was done in a way that did not impact on people and their freedom of movement and independence. The staff knew what their responsibilities were in relation to protecting people from the risk of abuse. There were systems in place to support staff and people to stay safe.

Staff were trained and generally being supported to ensure they were aware of people's needs and how to meet them. However there had been a slippage in the frequency of staff supervision for three staff whose records we viewed. This could mean people were being care for by some staff who were not being fully supported and developed in their work.

People were supported to see a wide range of health professionals and they received the help they required to maintain optimum health. People were provided with a wide range of meals and drinks that they enjoyed.

People were supported with kindness by the staff. The team had built up close, relationships with the people they supported, their families and friends. The staff understood how to treat people as individuals and respected their lifestyle preferences, choices and wishes.

People who lived at the home were well supported to take part in a variety of activities of their choosing. People enjoyed the activities and the opportunities made available to them. There were links with the nearby community and people were well supported to be part of this if they wanted to be.

The care and service people received was regularly reviewed to find out what improvements were needed, and how the service could be further developed. There were quality checking systems in place to monitor the service to ensure people received care that was personalised to their needs. Audits had picked up some matters that required action, including the shortfall in frequency of staff supervision. The registered manager was acting on these issues. There were a range of checks and audits in place that ensured the on-going safety and quality of the service. These had been effective at providing assurance that the service remained good, and that the service was meeting people's needs and the regulations.

The team spoke positively about the management structure of the service and the organisation. They told us that the registered manager was a caring and supportive leader. The staff team told us they were well supported by the registered manager. The registered manager was also very positive about their role and the team that they managed. Staff said the registered manager and deputy manager were always there for them. They said both managers helped them whenever they needed advice, guidance and support.

Inspection areas

Safe

Good

Updated 2 August 2017

The service remains Good

Effective

Good

Updated 2 August 2017

The service remains Good

Caring

Good

Updated 2 August 2017

The service remains caring

Responsive

Good

Updated 2 August 2017

The service remains Good

Well-led

Good

Updated 2 August 2017

The service remains Good