Background to this inspection
Updated
21 December 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
One inspector carried out this inspection.
Service and service type
Hazel View is a care home. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with CQC. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was unannounced.
What we did before the inspection
We reviewed information we had received about the service since the last inspection, including the previous inspection report.
The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make.
During the inspection
We spoke with people who used the service and two visiting relatives about their experience of the care provided. We spoke with the registered manager and other staff on duty. We observed the care people received in the shared areas of the home. One person showed us their bedroom.
We reviewed a range of records. This included two people’s care records and medicines records. A variety of records relating to the management of the service, including policies and procedures were reviewed.
After the inspection
We reviewed the evidence we gathered during the inspection to rate the service according to our published characteristics of ratings.
Updated
21 December 2019
About the service
Hazel View is a residential care home registered to provide personal care for up to five people with a learning disability. At the time of our inspection there were four people living at Hazel View with a fifth expected to move in in the near future.
The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with a learning disability or autistic people to live meaningful lives that include control, choice, and independence. People using the service received planned and co-ordinated person-centred support that was appropriate and inclusive for them.
The service was a domestic-sized home on two floors. It was part of small community of homes run by the provider. There were some shared facilities available to people living at the home such as a day centre and club room. Staff did not wear anything that suggested they were care staff when coming and going with people.
People’s experience of using this service and what we found
People received care and support that was safe. People were protected from avoidable harm and abuse. There were enough staff deployed to support people safely. The provider met good practice standards with respect to managing medicines and preventing the spread of infection.
People received care and support that was effective and based on detailed assessments and care plans which reflected their physical, mental and social needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.
There were caring relationships between people and their support workers. Staff were aware of and supported people’s emotional needs. Staff respected and promoted people’s privacy, dignity and independence, and encouraged people to be as independent as possible.
People’s care and support met their needs and reflected their preferences. The provider was aware of and followed best practice guidance with respect to meeting people’s communication needs. People could take part in relevant activities which reflected their interests and prevented social isolation.
The service was well led. The provider focused on meeting people’s individual needs and preferences. The provider worked in cooperation with other agencies and worked to continuously improve the service people received. This was supported by effective management and quality systems appropriate to the size of the service.
For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk.
Rating at last inspection
The last rating for this service was good (published 19 April 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.