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Inspection carried out on 25 August 2016

During a routine inspection

The inspection took place on 25 and 30 August 2016 and was an unannounced inspection.

Autumn Lodge - Bognor Regis provides care and support for up to 19 older residents. The home is located in a residential area of Bognor Regis, close to local amenities. At the time of our visit there were 18 people living at the home, one of whom was on a respite stay.

The service has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People spoke very highly of the home. They told us that the staff were kind and that they enjoyed living there. Relatives had confidence in the care provided and said that the home was welcoming. On relative told us, “We are now recommending Autumn Lodge to other friends”.

People had developed good relationships with staff and had confidence in their skills and abilities. They told us that staff were kind and that they treated them respectfully. There was an established team of staff at the home, which offered continuity of care for people. Staff had received training and were supported by the management through supervision and appraisal. Staff were able to pursue additional training which helped them to improve the care they provided to people.

Staff responded quickly to changes in people’s needs and adapted care and support to suit them. Where appropriate, referrals were made to healthcare professionals, such as the GP or dietician, and advice followed.

People were involved in planning their care and in making suggestions on how the service was run. Staff understood how people’s capacity should be considered and had taken steps to ensure that people’s rights were protected in line with the Mental Capacity Act (MCA) and Deprivation of Liberty Safeguards (DoLS).

People felt safe at the service and there were enough staff to respond to their needs. Staff understood local safeguarding procedures. They were able to speak about the action they would take if they were concerned that someone was at risk of abuse. Risks to people’s safety were assessed and reviewed. People received their medicines safely.

People enjoyed the meals at the service and were offered choice and flexibility in the menu. A variety of activities were provided, both in the form of group and individual interests. The premises provided a variety of areas for people to relax and socialise, including a well-tended garden.

There was strong leadership within the home. The registered manager and deputy monitored the delivery of care and had a system to monitor and review the quality of the service. Suggestions on improvements to the service were welcomed and people’s feedback encouraged.

Inspection carried out on 04/04/2014

During a routine inspection

The inspection took place on 25 and 30 August 2016 and was an unannounced inspection.

Autumn Lodge - Bognor Regis provides care and support for up to 19 older residents. The home is located in a residential area of Bognor Regis, close to local amenities. At the time of our visit there were 18 people living at the home, one of whom was on a respite stay.

The service has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People spoke very highly of the home. They told us that the staff were kind and that they enjoyed living there. Relatives had confidence in the care provided and said that the home was welcoming. On relative told us, “We are now recommending Autumn Lodge to other friends”.

People had developed good relationships with staff and had confidence in their skills and abilities. They told us that staff were kind and that they treated them respectfully. There was an established team of staff at the home, which offered continuity of care for people. Staff had received training and were supported by the management through supervision and appraisal. Staff were able to pursue additional training which helped them to improve the care they provided to people.

Staff responded quickly to changes in people’s needs and adapted care and support to suit them. Where appropriate, referrals were made to healthcare professionals, such as the GP or dietician, and advice followed.

People were involved in planning their care and in making suggestions on how the service was run. Staff understood how people’s capacity should be considered and had taken steps to ensure that people’s rights were protected in line with the Mental Capacity Act (MCA) and Deprivation of Liberty Safeguards (DoLS).

People felt safe at the service and there were enough staff to respond to their needs. Staff understood local safeguarding procedures. They were able to speak about the action they would take if they were concerned that someone was at risk of abuse. Risks to people’s safety were assessed and reviewed. People received their medicines safely.

People enjoyed the meals at the service and were offered choice and flexibility in the menu. A variety of activities were provided, both in the form of group and individual interests. The premises provided a variety of areas for people to relax and socialise, including a well-tended garden.

There was strong leadership within the home. The registered manager and deputy monitored the delivery of care and had a system to monitor and review the quality of the service. Suggestions on improvements to the service were welcomed and people’s feedback encouraged.

Inspection carried out on 13 May 2013

During a routine inspection

During our visit we talked with nine people living at the home. We also gathered evidence of people’s experiences of the service by indirectly observing the care they received from staff.

Everyone told us that they were happy with the care and support they received. One person told us, "I am happy here, the staff are so nice. I think I am very lucky living here".

Another person said, "If I need anything I just ring my bell, they always come quickly when I need them, although at some times of the day it can take a little longer for the staff to come. I'm not grumbling though I understand that they can't always come straight away".

All of the people that we spoke with told us that they felt that the home was clean. One person said, "They come into my room everyday and vacuum and dust around, they clean my toilet every day too, you can't ask for a better service than that."

All of the people that we spoke with told us that staff asked their permission before entering their room, and before assisting them with personal care.

People also told us that staff treated them with respect and promoted their privacy. They told us that they felt safe from harm living at the home and that they would be listened to if they raised any concerns. Our evidence gathered during this inspection supports the comments made by people who were receiving a service.

Inspection carried out on 17 July 2012

During a routine inspection

We spoke with nine people during our visit to Autumn Lodge.

All of the people that we spoke with were complimentary about the service that they received at Autumn Lodge.

People told us that they were well cared for and that the staff were kind and respectful.

People were very complimentary about the food they were given, and said that they were always offered choices of menu.

One person described the home as having a lovely atmosphere they said, “We are all friends, this is a happy circle”.

Another person said, “I am very happy to spend the rest of my days here.”

Reports under our old system of regulation (including those from before CQC was created)