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Inspection report

Date of Inspection: 13 November 2013
Date of Publication: 11 December 2013
Inspection Report published 11 December 2013 PDF | 78.78 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 13 November 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

During our inspection we saw training records that showed most workers had received safeguarding training in the last year and that those who hadn't were scheduled to attend training before the end of the year. In addition to formal safeguarding training we saw that safeguarding issues were discussed with new workers as part of their induction plan. We saw minutes from a staff meeting that included discussions around safeguarding and whistleblowing and that correct procedures were reiterated during this meeting.

People we spoke to who lived at Westerleigh told us they felt safe in the home. One person told us "I feel safe here. Staff are wonderful." Another person told us "I feel safe. I would talk to one of the nurses if I had concerns." A visiting relative told us "I would talk to the manager if I had concerns."

Nursing and care staff we spoke with told us they understood their responsibilities with regard to safeguarding people who use services from abuse. All staff we spoke with about safeguarding were able to tell us who they would report safeguarding concerns to and all were aware of the role of the local authority and the Care Quality Commission. Workers we spoke with confirmed they had attended safeguarding training and they demonstrated awareness of the issues associated with abuse and how they might recognise abuse.

We saw a policy in place that detailed multi agency roles and responsibilities in safeguarding. The policy included a summary of the definitions and principles of abuse and details of contact information for local authority emergency contacts. The provider might find it useful to note that the safeguarding policy did not include details of the requirements for completing statutory notification forms or information on how to contact the Care Quality Commission, although staff told us they were aware of how to do this.

We were told by the manager that the home took safeguarding very seriously and that all staff were required to attend safeguarding training irrespective of their role. We saw that people who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.