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Inspection report

Date of Inspection: 13 November 2013
Date of Publication: 11 December 2013
Inspection Report published 11 December 2013 PDF | 78.78 KB

Overview

Inspection carried out on 13 November 2013

During a routine inspection

In this report the name of a registered manager appears who was not in post and not managing the regulatory activities at this location at the time of the inspection. Their name appears because they were still a Registered Manager on our register at the time. We were told a new registered manager had been appointed and that a structure had been in place during the interim which involved the appointment of a clinical and non-clinical lead to support the service during the recruitment process. Our inspection was facilitated by the non-clinical lead.

During our visit to Westerleigh we spoke with five people who used the service, two relatives and five workers. The people we spoke to told us they were happy living at the home and that the staff were attentive to their needs. One person told us "staff are wonderful, I'm very happy," another told us "I have no complaints, they look after me very well."

Twenty eight people were living at Westerleigh Nursing Home during our inspection. We saw people being cared for by workers who understood the needs of people who were living at Westerleigh and we observed workers interacting with people in an attentive, friendly manner. Staff we spoke with had a good understanding of the needs of people using the service and told us they felt supported in their work.

We saw that people were cared for in individual rooms, some with en suite bathrooms. Communal areas included a television room, quiet area and dining room.