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Inspection report

Date of Inspection: 20 March 2013
Date of Publication: 9 April 2013
Inspection Report published 9 April 2013 PDF | 89.05 KB

Overview

Inspection carried out on 20 March 2013

During a routine inspection

We spoke with nine people, staff, the head of care and chief executive.

People attending the hospice were happy and pleased with the service. One said they looked forward to attending and spoke about the benefits of the service. They told us they only had to wait a short time between referral and provision of service.

People receiving a service at home were pleased saying “we couldn’t have better treatment”, “a remarkable service” and I am really pleased as it gives us time for a rest”. One person who was recently bereaved told us “they were perfectly wonderful, a great help to my partner and great support for me”.

Staff were enthusiastic. The chief executive said it was a “great place to work”. One staff we spoke with said it’s a “great thing to be involved in, it means that there are more opportunities for families to have their relative at home”.

We saw compliments. We read some of the comments people made about the service. They included “Thank you so much to every one of you who provide such a wonderful place to come and relax, laugh and cry and give us such support. Without you, I would never have got my ‘life’ back and become ‘me’ again"

People said staff obtained consent before assisting them or their relatives. Staff confirmed that they only supported people in taking medicines. Staff and volunteers who had been subject to rigourous checks. People knew how and to whom they should complain. We saw that complaints were investigated fully.